Frequently Asked Questions (FAQ)

Welcome to CHAP-OH FAQ page! Here, we aim to answer your most common questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact us at chapohstore@outlook.com.

General Questions

1. What is CHAP-OH Store?
CHAP-OH Store is an online platform offering a curated selection of high-quality products designed to enhance your lifestyle. We bring you the best in style, functionality, and affordability.

2. What products do you sell?
We offer: 
- Lifestyle and wellness products
- Unique gifts and seasonal items

3. Where is CHAP-OH Store based?
CHAP-OH Store is based in Canada and we ship our products Within the USA, Canada, and all over the EU.

4. How can I contact CHAP-OH Store?
You can reach us via:
- Email: chapohstore@outlook.com
- Phone: +1 780-893-9314

Ordering & Payment

5. How do I place an order?
To place an order:
1. Browse our website and add items to your cart.
2. Proceed to checkout.
3. Enter your shipping and payment details.
4. Confirm your order. You’ll receive an order confirmation email once your purchase is complete.

 6. What payment methods do you accept?
We accept the following payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• JCB

7. Is my payment information secure?
Yes, your payment information is secure. We use SSL encryption and trusted payment gateways to ensure your data is protected.

8. Do you offer discounts or promotions?
Yes! We regularly run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

Shipping & Delivery

9. Where do you ship?
We currently ship to the USA, Canada, and all over the EU. If your country is not listed, please contact us, and we’ll do our best to accommodate your request.

10. How much does shipping cost?
Shipping costs vary depending on your location and the weight of your order. You can view the shipping cost at checkout before completing your purchase.

11. How long does delivery take?
Delivery times depend on your location:

Within the USA : 4-8 business days
Within Canada : 3-9 business days
Within EU : 6-10 business days

12. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress.

13. What if my order is delayed?
While we strive to deliver orders on time, delays can occur due to unforeseen circumstances. If your order is delayed, please contact us, and we’ll assist you.

Returns & Refunds

14. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a proof of purchase.

15. How do I initiate a return?
To initiate a return:
1. Contact our customer support team at chapohstore@outlook.com with your order details.
2. We’ll provide you with a return authorization and instructions.
3. Once we receive and inspect the returned item, we’ll process your refund or exchange.

16. How long does it take to process a refund?
Refunds are typically processed within 10 business days after we receive the returned item. The refund will be credited to your original payment method.

17. What if my item is damaged or defective?
If your item arrives damaged or defective, please contact us immediately at chapohstore@outlook.com. We’ll arrange for a replacement or refund at no extra cost.

Account & Website

18. How do I create an account?
To create an account:
1. Click on the "Sign Up" button at the top of the website.
2. Enter your details, including your name, email, and password.
3. Confirm your email address, and you’re all set!

20. Can I change my account information?
Yes, you can update your account information (e.g., email, password, shipping address) by logging into your account and navigating to the "Account Settings" page.

24. How do I unsubscribe from your newsletter?
You can unsubscribe by clicking the "Unsubscribe" link at the bottom of any newsletter email. Alternatively, contact us at chapohstore@outlook.com

Still Have Questions?
If you have any other questions or need further assistance, please don’t hesitate to contact us at chapohstore@outlook.com. We’re here to help!